Family Call Center

Parker Jewish Center's Skilled Nursing Facility Family Call Center

The Family Call Center was established to provide our patients, residents and their families, with a centralized team of customer support representatives, who can facilitate non-emergency communications and requests. Patients, residents and their families can call the Family Call Center, at 718-289-2888, from Monday through Sunday, between the hours of 9:00 AM to 8:00 PM, with any questions or concerns. If you call after office hours, you may leave a voicemail with your concern, and a representative will follow up the next day. Any calls requiring immediate response, please press 0, and the call will transferred to the Parker Operator.  All calls will be responded in a timely manner. Unless it’s an urgent matter, please allow up to 24-48 hours for a team member to answer your concern.

Here are some examples of what the Family Call Center can assist you with:

• Clinical Update
• Lab Results
• Set up a FaceTime Call
• Technical Support, such as Cell Phone not charged
• Laundry Service
• Food Delivery
• Medication Updates

Thank you for your continued support.

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